Return Policy

Goúri is a monthly subscription, billed in advance on the first day of each month at the plan price then in effect, currently a flat US$200 per month with the price locked for twenty-four months. There is no contract, no minimum term, no per-user fee, and no cancellation fee. The two-month free trial requires no payment card, so nothing is charged until you choose to start a paid subscription.

You can cancel at any time, without giving a reason and without speaking to anyone. In the ERP, go to Settings, then Billing, then select Cancel Subscription. It takes one click and takes effect straight away.

Your billing stops at midnight at the end of the day you click the button, in your account's time zone. You will not be charged again, and no further monthly payment is taken.

If you would rather cancel by writing to us, email contact@olympasapps.com. We will treat the date we receive your email as your cancellation date.

If you cancel part-way through a month you have already paid for, we refund the days you have not used. The refund is calculated automatically, on a daily basis, from the day after your cancellation date to the end of the paid month. You do not need to ask for it.

Refunds are issued to the payment method you paid with, and we process them within five business days of cancellation. How quickly the money appears on your statement is then up to your bank or card issuer, usually a further three to ten business days.

Example: your month runs from 1 May to 31 May and you cancel on 10 May. Billing stops at midnight on 10 May, and the 21 unused days from 11 May to 31 May are refunded to your card.

Your account stays fully active for 24 hours after your cancellation date, so you can sign in, run reports, and export anything you need. Every module exports, and reports download as PDF, PNG, JPEG, SVG, or Excel. Where the law, or Apple's or Google's rules, require us to keep access open for longer, we follow the longer period.

After that window, we keep your data for a further 30 days. If you realise you still need something, contact contact@olympasapps.com and we will retrieve it for you at no charge. At the end of the 30 days the data is deleted, subject to any legal retention requirement and to our Data Processing Addendum.

Many customers point Goúri at their own server or storage space, which we offer so that storage costs stay transparent and under your control. If you do, that copy of your files remains yours and is unaffected by cancellation.

Olympas does not supply physical goods with a subscription, so there is nothing to return to us.

If you bought something from a business that runs its store on Goúri, that business is the seller and its own return policy applies. Please contact the business you bought from. Olympas is not a party to that sale and cannot accept returns or issue refunds on the seller's behalf.

Engineer-led custom design and implementation work is quoted and agreed separately. Fees for that work are governed by the written agreement or statement of work covering it, and are refundable only as that document provides. Cancelling your subscription does not by itself cancel work already performed under a separate agreement.

If you believe you have been charged in error, including a duplicate or incorrect charge, contact contact@olympasapps.com and we will investigate. Confirmed billing errors are refunded in full within five business days. If you have a dispute about a charge, please come to us before contacting your bank, because we can usually resolve it faster than a chargeback.

Nothing in this policy limits any right you have under consumer or other law that cannot be limited by agreement. Where local law gives you a better refund right than this policy, that law applies.

For cancellations, refunds, or any billing question, contact us at contact@olympasapps.com, or by mail at 111 Calvin St, Savoy, IL 61874.